Tickets and Registration
Can my friend buy a ticket too even though he/she doesn't study in Finland?
Yes, you and your friend are welcome to purchase a ticket from the Local Section sales at your University when they open! Your friend can also purchase a ticket from the Open Sales when they open later on.
Can I buy a ticket even though I am not an Erasmus Student?
Yes, you are welcome to purchase a ticket from the Local Section sales at your University when they open!
I have a problem with my registration, what should I do?
For every problem concerning registration, please contact Timetravels, through their contact form: http://www.timetravels.fi/contact you can send them an e-mail from the page outside office hours, or directly chat with a customer care responsible during office hours, it’s fast and effective!
What is the cancellation policy?
Until 19th of February you are able to cancel your trip with a 75% refund. After this, you can get a free “Name Change" and sell your ticket to someone else. “Name Change” means that your place can be bought by another person, and he/she will take your place on the trip. Name Changes can be done for free until 19th of February 23:59:59. After that, it is still possible to do a name change for an administrative fee of 20€. Name changes can be made via e-mail to this address: pobs(at)esnfinland.eu. To confirm the name change and to avoid any mistakes, both seller and the buyer have to send an email with following information:
Subject of email: Name change
Seller’s full name, date of birth, Timetravels reservation number, email address
Buyer’s full name, date of birth, nationality, gender, email, phone number, t-shirt size and cabin requests (these will be taken into account if possible)
I do not have a local section, what should I do?
You can use our Open Sales to buy a ticket for yourself, it is a basic ticket purchase, so that means that you will be completely independent on your way to Helsinki and back, please make sure to arrange your transportation, so that you are on time at the harbour to pick your boarding pass and your goodie bags from our booths and to board, of course!
The trip is sold out - what should I do?
Each local section gets a certain amount of tickets, if they are sold you can register on the waiting list. If there are free places later on you will be contacted from the waiting list. You can also use the Open Sales link within the main Facebook event to purchase a ticket. There might also be an flash sale for any possible left over tickets. These tickets do not include transportation to and from Helsinki, and they also might have other limitations, for example regarding cabin share.
I want to sell my ticket to someone else – how can I do it?
You can do a Name change! This means that your place can be bought by another person, and he/she will take your place on the trip. Name Changes can be done for free until 19th of February 23:59:59 (please check the exact date and time on the purchase page). After that, it is still possible to do a name change for an administrative fee of 20€ until 19th of February. The fee must be paid by the buyer in the harbor prior to receiving the ticket. Name changes can be made via e-mail to this address: pobs(at)esnfinland.eu. To confirm the name change and to avoid any mistakes, both seller and the buyer have to send an email with following information:
Subject of email: Name change
Seller’s full name, date of birth, nationality, phone number
Buyer’s full name, date of birth, nationality, gender, email, phone number and t-shirt size
Is it possible to book a one-way ticket for the bus?
It is possible to do, but you won't get any discount for it. If you're staying in Helsinki before or after the cruise, contact your local section to receive more information on what to do.
When do I get my ticket?
Tickets, which in this case are called “Boarding passes” will be distributed either by your section Group Leader - if you bought your ticket from your section’s link (for example ESN Oulu) or if you bought the tickets from Open Sales or Flash Sales you will get your ticket at the Olympia Terminal in Helsinki. Simply come there on the morning of the departure (from 11AM to 3PM) and find the booth with the first letter of your surname. There will be an exact time slot for each ticket sale announced later. There you will find Pirates of The Baltic Sea Group Leaders that will provide you with the boarding pass, and everything else you need for the cruise!
Can I bring alcohol and food on board?
You may not bring any alcohol to the boat. There is going to be a security check at the terminal for all participants and any alcohol found will be confiscated and you might be left in the harbor. We recommend not bringing food of any kind nor even bottles of water, as even these can be sometimes confiscated by the security.
Where does my bus start from?
Contact your local section to find out. You should also receive an email with this information.
When and where is the boarding?
The ship departs from Olympia terminal in Helsinki at 17.00. Our boarding time is between 13–16, the exact time depends on your section. You will receive an email saying what time you should be at the harbor or the place your bus departs from. As we are a huge group, we recommend that you board on time and follow the instructions from Group Leaders.
What is my boarding group?
For students arriving outside Helsinki, your Group Leader will have the information. You will get this information together with your boarding pass and goodie bags distributed in the bus once you have arrived at the harbour, so please don’t leave your bus until you have everything you need from your Group Leader.
Participants who have bought their tickets from Helsinki sections (Aalto, Helga, Metropolia, Uni Helsinki) check your email to find out when you should arrive to the harbor. Those who have their ticket from "Open sale" have to board before 16.00. If you've bought your ticket from someone else make sure to ask where the ticket was originally bought from! If you feel confused and don't know where to go or when, we recommend that you arrive to the harbor between 13-15. And remember you can always send a message to our Facebook page, if you have more questions: https://www.facebook.com/ESNPiratesoftheBalticSea/
Can I choose who I share my cabin with?
You will be sent a cabin sharing document at a time designated during the booking. You will be able to give the names of your preferred cabin mates to the file and we will do our best to put you together in the same cabin. Unfortunately we can't guarantee that you will get the cabin mates that you chose as all the cabins need to be full, but we will do our best to fulfill your wishes.
Is tap water drinkable onboard?
Yes, it is.
Can I drink in the hallway? Can I drink tax-free alcohol onboard?
Only non-alcoholic beverages are allowed to drink throughout the boat. The bars are open until 4.30 and the prices are student friendly. Alcohol purchased from the bars should not be drunk in the cabin hallways.The boat operates under the Finnish law, which means that the security will take away any alcoholic (and potentially non-alcoholic drinks in glasses) you carry around in the hallways.
Can I smoke inside?
No. Smoking is allowed only on the outside deck area. Please check the digital booklet for the map of the smoking areas on board
I have a special diet or food allergies – can I still join the dinner?
The dinner is a buffet and there are several dishes available, also vegetarian ones. Lactose and gluten free options should be clearly indicated on the descriptions next to each dish. If you have other food restrictions and you’re unsure of what you can eat or what not, don’t hesitate to ask the restaurant staff for help! Unfortunately we cannot influence what kind of foods the buffet offers, however we have been reassured that different special diets have been taken into consideration in the food offered.
Can we leave our luggage on the ferry when we go to Stockholm?
During your day in Stockholm you keep your cabin and can leave the luggage there. Please note that neither the ferry company nor ESN Finland takes responsibility for values left in the cabins.
Can I pay with a bank card onboard?
Yes, though Visa Electron might not work all the time, as it requires online link to function and in the open sea the network can be quite weak. It's best to have some change on hand just in case. Onboard it's possible to pay with Euros or Swedish kronor.
Where can I change my money?
We recommend that you change money before the cruise. It's not possible to do it in the harbor. You can of course just use ATM to get Swedish kronor in Stockholm.
What is included in the tours? What is the difference?
There are two different bus tours that you can choose from, one will lasts two hours and the other three. [For the customers from the Baltic countries, we also have an optional tour of Helsinki for three hours with a professional guide]
The Stockholm tours are both mainly with the bus BUT also include a walking tour. They will be hosted by professional tour guides, that will be able to give you an incredible insight on the city of Stockholm.
Here are the prices:
2 hours Stockholm tour: 20€/person
3 hours Stockholm tour: 25€/person
3 hours Helsinki tour: 25€/person (Estonia+Latvia only)
How will the people on the bus know that I actually booked the thing?
Every purchase is registered in your name, organizers have access to the lists of names and they will make sure that everything goes smoothly. All the participants for a certain tour will be given color coded bracelets that will be checked when entering the busses at the departure point.
Can I get refund/change my ticket to another tour?
Unfortunately is it not possible. Tour tickets, like all the extra activities on this cruise are not refundable or interchangeable.