Contact
How can we help you?
If you've checked the Info & FAQ, but still have questions, we'll help you here.
General Queries
Do you have any questions about the activities on the boat, how to board, navigate the terminal, or need suggestions on how to make the most of your time in Stockholm?
Feel free to reach out to us at pobs@esnfinland.eu or get in touch with your local ESN Section. We're here to help and ensure you have a fantastic experience!
Name Changes
Name change fees and details can be found on the FAQ page under "Name Changes & Cancellations". Mind the deadlines!
You can sell/give your tickets to someone else by doing a Name change! This means that your ticket can be bought by another person, and they will take your spot on the trip.
Contact pobs@esnfinland.eu for the name change and related questions.
Tickets & Payments
For questions about Booking & Payments (e.g. not being able to pay by card, no booking confirmation), Travel Insurance for the cruise, Legal aspects, and Refunds (more information can be found on the Timetravels website or from their customer support directly): Please contact our partner Timetravels at customerservice@timetravels.fi or by using the button below.
Cancellatıons & Refunds
Cancellation fees and refund details can be found on the FAQ page under "Name Changes & Cancellations". Mind the deadlines!
You can add an extra safety feature and make your ticket "flexible" by paying a one time 15€ fee when you purchase your ticket, it will allow your ticket to be more flexible with cancellation policy.
For questions about Cancellations & Refunds please contact our partner Timetravels at customerservice@timetravels.fi